Terms and Conditions of Use
1. General Terms of Use
The website www.aiolosparts.com is the official online store for the exhibition and sale of the products of the company AIOLOS LIFTS EE based at 133 Tatoiou Avenue, 13677, Acharnes Attica (VAT number: 998604676) e-mail info@aiolosparts.com contact: +30 210 8169999. Accessing and browsing the website of the company AIOLOS LIFTS EE and the use of our online store for the purpose of making your purchases in it is done at your sole responsibility, subject to all applicable legislative provisions and are governed by the following terms and conditions.
Before entering and using our online store, read carefully and make sure that you have understood and that you agree with the said terms, rules, statements and conditions, since your further use and browsing of the website and also only the submission of an order through the online store of our company automatically constitutes full and unconditional consent and acceptance by the customer/user of these general terms and conditions of use. A customer/user who does not agree with the following conditions must refrain from using the online store and from any transaction with it.
AIOLOS LIFTS EE informs users through this website of any changes to the terms of transactions while retaining the right to unilaterally modify or renew any of these terms of use at any time and to change the content of the website at any time. Customers/users, in turn, bear the sole responsibility to check periodically for any modifications to these terms of use.
These amendments are binding and your use of the website will be deemed to have accepted them. Any modification is not valid and therefore does not affect orders already placed and routed for delivery. It should be noted that the quoted prices only concern purchases through the eshop.
2. Information and Products Provided
The company AIOLOS LIFTS EE., regarding the products presented in its online store, is committed not only to the validity of the main characteristics associated with them, but also to the quality, completeness and validity of the information posted on its website . The accuracy of the details of the services provided by the online store of the company AIOLOS LIFTS EE is guaranteed to the same extent subject to any errors, of a technical or typographical nature that have occurred unintentionally or by mistake.
Taking into account the nature of transactions through an online store, factors such as the minimum necessary time to update the system, any downtime of the website and also the increased demand affecting the availability of some products, may affect the general process but the company will make every effort within the limits of what is humanly possible for the immediate updating of the system.
3. Limitation of Liability
The presentation of the products and services for sale on the website www.aiolosparts.com constitutes an invitation to customers/users for the purpose of submitting a contract proposal and does not in any way constitute a commitment on the part of the company AIOLOS LIFTS EE for the availability and adequacy of the displayed products and services. The company AIOLOS LIFTS EE bears no responsibility and cannot guarantee the availability of the products displayed in its online store.
However, it is committed to promptly informing customers/users in the event of their unavailability. The company bears no responsibility for any technical problems that may occur to customers/users when accessing and browsing its online store and are exclusively related either to the proper operation and compatibility of their own infrastructure or to acts or omissions of third parties in the form of unauthorized interference with information and/or services and/or products available through its online store.
3.1. Offer
In our product catalog you will find materials marked OFFER, WEB OFFER ONLY, OFFER. Products marked OFFER, WEB OFFER ONLY, OFFER are NOT used or refurbished but new at a special offer price for a certain period of time. The offer prices of these products are configured according to the category in which each product is placed. The offers marked OFFER, WEB OFFER ONLY, OFFER apply exclusively to purchases through the e-shop.
3.2. Stockhouse
In the STOCKHOUSE category you will find products which may be:
Repaired after some defect which they had presented.
From a return after a consumer purchase without a defect.
Exhibition product or sample product from store
With wear due to time or exposure to weather conditions
With packaging that is worn, partially/totally damaged or missing and/or without instructions for use (manuals)
No full accessories/missing parts (eg lamp mounting screws)
Photos of STOCKHOUSE products are indicative (as manufacturers present their new products) and may not correspond to the physical condition of the products
The prices of STOCKHOUSE products are set at the lowest level for the reasons we mention and depending on the category in which each product is placed and are valid until stocks are exhausted.
STOCKHOUSE products are not subject to change.
By purchasing products from STOCKHOUSE you know and accept all of the above.
Ask to receive information on each of the products you are interested in purchasing so that you have a complete and clear picture of the condition in which it is being sold. AIOLOS LIFTS EE guarantees the correct operation of products marked STOCKHOUSE.
4. Obligations/User Responsibility
The customer/user of the website of the online store of the company AIOLOS LIFTS EE is obliged to use the website in accordance with the law and these conditions. He accepts and commits that he will not use the company's online store to send, publish and transmit in any way content that is illegal and in this capacity violates the applicable Greek and Community legislation and its provisions.
Post, post, e-mail or otherwise transmit content such as inside, proprietary and confidential information obtained or disclosed as part of business relationships or covered in confidentiality agreements, content that infringes any patent, trademark, copyright or proprietary rights of third parties as well as content that is intentionally or unintentionally designed to cause damage and stop the operation of the website in question, commonly material that contains viruses is an act of criminal prosecution and is expressly and categorically prohibited on the company's website.
Visiting and entering into transactions through the company's online store must be done exclusively for personal/private use and for legal purposes and always in accordance with these terms and conditions of use. The customer/user accepts and undertakes not to carry out acts or omissions that can cause damage and lead to the malfunctioning of the company's online store by affecting or endangering the services provided by it and causing illegal insult and damage to the company. We recommend that you observe the basic security rules of online transactions and that you change your personal secret security code (password) at regular intervals, avoiding the use of the same and easily detectable codes.
The ownership of all products sold remains with the company until the full and complete payment of the price and all kinds of additional contractual costs and expenses that may be borne by the customer (transportation costs, taxes, duties, customs duties). After delivery of the sold products the risk of damage or destruction and loss thereof is automatically transferred from the company to the customer/buyer. The customer/buyer must check the products upon receipt at the time of delivery of the order, the condition of the products and the intactness of their packaging in order to identify any defects created during transport.
Finally, the use of the online store by minors or persons lacking legal capacity is prohibited.
For our professional customers, the possibility of changing their billing address is not possible through the website of the online store but only after contacting the Customer Service department of our company on (+30) 210 8169999 (local charge) or via e-mail to our email address info@aiolosparts.com
5. Cancellation/Modification of Order
Before completing your order online, you have the option to modify the quantity of products or remove one or all of the products you have placed in your cart by clicking on the Edit Cart option that appears in your cart and indicates the possibility of removing or modifying them. In the event that you have completed your order and it has not yet been sent to you, you can contact our company's Customer Service department or contact us via e-mail at our email address and our authorized partner will immediately undertake the cancellation. In the event that your order has already been invoiced and shipped to the destination of your choice, no cancellation is possible.
6. Returns
In accordance with the provisions of article 4 par.10 of Law 2251/1994 (Government Gazette 191 A'/November 16, 1994) in conjunction with the Joint Ministerial Decision (K.Y.A.Z1-891/30.8.2013), the consumer has the right to withdraw without reason from the remote purchase of a product within an exclusive period of fourteen (14) calendar days. In this context, within fourteen (14) working days from the date of receipt, you have the option of returning the purchased products only as long as they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents that prove the your transaction.
The costs for the return of products by post, courier or transport company AIOLS LIFTS EE on its premises are not covered by the company and are borne entirely by the sender/customer. It is pointed out that the responsibility for loss, damage or destruction of the product rests with the customer until the product is received by the company. Before each return, it is recommended to contact the company's Customer Service department or via e-mail to our email address.
For the exercise of the right of withdrawal, the period of fourteen (14) calendar days starts from the day on which the customer acquires physical possession of the goods or from the day on which the consumer acquires physical possession of the last good in the case of several ordered by the consumer in an order. In order to exercise your right of withdrawal/return, you must, before the expiration of the relevant period, communicate your intention to withdraw in writing by sending the following electronic return form to the email address of customer service info@aiolosparts.com or to (+30) 210 8169999
The refund of the amount related to the product to be returned will be completed within five (5) days from the date of receipt by our company.
7. Intellectual Property Rights
The website www.aiolosparts.com is the official online store for the exhibition and sale of the products of the company AIOLOS LIFTS EE and therefore all its content, information, data, photos, trademarks, logos, graphics, designs and any other distinguishing features as well as in general all the digital files and services provided by the online store are the intellectual property of the company itself and are protected by Greek, Community and international laws on intellectual and industrial property.
It is prohibited in any way to mislead the public regarding the real owner of the content of this website, which is the intellectual property of the company AIOLS LIFTS EE and is not permitted, in accordance with the relevant provisions of Greek legislation, to be rebroadcast and constitute, in whole or in part , subject to copying, reproduction, sale, modification, republishing or distribution, in any way or medium.
The brands, marks, images, logos and distinctive features representing the website www.aiolosparts.com or third parties and their products or services are exclusively trademarks of the website www.aiolosparts.com or third parties and are protected by relevant trademark and commercial and industrial property laws. Their appearance on the website should not for any reason be understood as a transfer or assignment of a license or right to use them. Responsibilities arising from the use in any way by third parties of the above marks and distinguishing features of third parties are not borne by the company.
8. Jurisdiction, Extension of Jurisdiction and Applicable Law
The present terms and conditions of use of the online store www.aiolosparts.com of the company AIOLOS LIFTS EE are governed by Greek Law, are valid and applicable to any contract for the distance sale of goods concluded in Greece or abroad. The terms and conditions of use of the website and the transactions carried out through it do not affect mandatory law provisions. Any dispute, dispute or disagreement related to the execution and/or interpretation of these terms and conditions of use of the company's online store that may arise will be subject to the exclusive jurisdiction of the competent Courts of Athens.
9. Online Dispute Resolution Platform (ODR)
As of Monday, February 15, 2016, the European Commission's Electronic Dispute Resolution platform was launched, enabling both consumers and merchants to resolve their disputes regarding domestic and cross-border transactions electronically. Electronic dispute resolution is part of Directive 2013/11/EU of the European Parliament and of the Council of 21 March 2013 on the alternative resolution of consumer disputes and amending Regulation (EC) no. 2006/2004 and Directive 2009/22/EC which was recently harmonized in Greek legislation with the joint Ministerial decision (ΚΑ70330/2015) and provides for the electronic resolution of consumer disputes with the Alternative / Online Dispute Resolution process in all the member countries of the European Union.
Essentially, it is an extrajudicial body for the resolution of consumer disputes. A dispute resolution mechanism beyond the traditional in the sense that certified bodies in each European Union member country undertake the processing of complaints with the ultimate aim of settling consumer and supplier disputes out of court, online in a simple, fast and less expensive way.
The competent – certified bodies in our country are the Independent Consumer Advocate Authority established by Law 3297/2004 and supervised by the Ministry of Development and the Banking and Investment Services Ombudsman (M.T.E.Y.) a non-profit a company whose capital is participated by the Hellenic Banking Union (H.E.T), the Association of Athens Stock Exchange Members (S.ME.X.A.) and the Union of Institutional Investors (H.E.T.E.).
The process serves all the member countries of the European Union, is completed electronically, usually lasts 90 days and takes place in four stages:
Submit an electronic complaint form.
Agreement on Dispute Resolution Body by both parties within 30 days.
Undertaking processing of the dispute by the Dispute Resolution Body within a period of three weeks.
Result of the process
It is worth noting that the contracting parties are able to withdraw from the procedure at any stage and continue the entire procedure in the competent courts.
Consumers must, before making a request to the Alternative Dispute Resolution body, contact the supplier in order to resolve the dispute directly with AIOLOS LIFTS EE
